Refund policy
Return & Refund Policy
At SASHA’S BEST, we want you to love your purchase. If you are not completely satisfied, we are here to help.
Returns
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You have 14 days from the date of delivery to request a return.
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Items must be unworn, unwashed, and in their original condition, with all tags attached.
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To initiate a return, please contact our support team at [info@egeniehub.com] with your order number and reason for return.
Refunds
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Once your return is received and inspected, we will notify you of the approval status via email.
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Approved returns will be refunded to your original payment method within 5–7 business days.
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Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.
Exchanges
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If you wish to exchange an item for a different size or style, please indicate this in your return request.
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Exchanges are subject to product availability.
Damaged or Defective Items
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If you receive a defective or damaged item, please contact us within 7 days of delivery.
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We will arrange a full replacement or refund, including any shipping costs.
Non-Returnable Items
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Gift cards
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Final sale or clearance items
How to Return
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Contact our support team with your order details.
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Pack the item securely in its original packaging.
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Ship it to the provided return address.
Your satisfaction is our priority. At SASHA’S BEST, we strive to make your shopping experience simple, safe, and enjoyable.